FAQ
The questions we get most, answered plainly. For anything not here, email support@pepselect.com.
Research use
No. Everything we sell is research-use-only (RUO) material, intended for laboratory research by qualified professionals. Nothing here is a drug, supplement, or product for human or veterinary use, and nothing on this site is a claim about safety, efficacy, or medical outcomes.
You must be 21 or older to order. By purchasing, you confirm you are acquiring these materials for lawful research use only, consistent with their research-use-only status.
Testing & records
Every batch we have released has a permanent record on our testing page. Search the compound, or enter the batch code printed on your vial, to open the exact certificate of analysis for what you received. Records stay online after a batch sells out.
A batch number is the identifier tied to one specific production batch of a compound. It is how the vial in your hand connects to a single, specific test record rather than a general product claim. Enter it on our testing page and you will land on the certificate of analysis for that exact batch, the same document our team reads. Batch numbers do not change once assigned, so the link between your vial and its record is permanent.
We publish results as the lab returns them, and we do not hide a batch that falls short. A batch that does not meet spec is not sold, but its record stays on the testing page like any other, because a complete record includes the batches that did not pass, not only the ones that did.
Each certificate is the third-party lab's report for that batch: the compound identified, the batch it came from, and the date it was tested. We publish them exactly as the lab returns them, unedited.
Storage & handling
Store lyophilized (freeze-dried) material at -20 °C for long-term storage; 2 to 8 °C is acceptable for shorter periods. Reconstituted solutions are less stable and should be kept at 2 to 8 °C. Avoid repeated freeze-thaw cycles.
Ordering, payment & rewards
After you place an order, you will receive a secure Square payment link by email to complete your purchase. Orders that are not paid are automatically cancelled after 90 minutes, so inventory is not held.
You earn 3% cash back on every order: 3 points for every $1 you spend, where 100 points is worth $1. Once your balance reaches 500 points ($5), you can turn it into a code from your account and enter that code in the discount field at checkout. Your balance shows in your account.
Email us at support@pepselect.com and we will help you recover it. Include the email address on your account so we can find your record.
Shipping
Orders placed by 10 a.m. ET, Monday through Thursday, ship the same day.
USPS Priority and FedEx (two-day and next-day). FedEx two-day is free on orders with a subtotal of $200 or more. Rates are calculated at checkout.
All 50 U.S. states and Washington, D.C. Shipping is calculated at checkout.
Use our order tracking page and enter your details to see current status.
Orders & support
Contact support within 72 hours of delivery with your order number and photos of the product and packaging. Once verified, we resolve it with a replacement, refund, or store credit, per our published policy.
Email support@pepselect.com with your name and the last 6 digits of the card used, and we will trace the order for you.
Yes. Verify your status on our Military & Law Enforcement page, verification is handled by VerifyPass, to receive a one-time 20% discount code.
Email support@pepselect.com and we will get back to you.
